The Attention page
Everything that needs you and everything CLEO noticed, in one place.
Home shows you the top of each pile. Attention is the whole pile — everything that might deserve you, in one calm screen, with what each thing is always visible.
It opens with a sentence counting what's there, and when there's genuinely nothing: Nothing needs you, and CLEO has nothing to point out. The business looks calm.
Getting there
Attention is deliberately not in the menu. It's reached from the lines that lead to it:
- The Needs you figure at the top of Home.
- "N more need you", under Home's list.
- "N more to answer", under Home's quick answers.
- Home's CLEO noticed line, which opens the noticed side directly.
- Ask CLEO — either by asking, or through Find this in CLEO, which points you to the screen an answer came from.
That's the design: you arrive from something you were already looking at, rather than visiting a queue.
The two families, never mixed
| What it is | |
|---|---|
| Needs you | Something you are responsible for doing. |
| CLEO noticed | Something CLEO noticed in your records — not a task; it clears on its own when the record changes. |
A third, quieter group appears underneath when there's something in it — CLEO also noticed: A pattern CLEO can see across your records, with its evidence — worth understanding, not a task.
The views
Three tabs across the top: Everything (where you land), Needs you, and CLEO noticed, each with its count.
Once you're inside CLEO noticed and more than one kind of thing is there, extra tabs appear — one per kind, named as the kind ("Active work with no next step", "Open leads with no follow-up scheduled") with its own count. Pick one and you see only that kind; if it empties while you're there, CLEO says Nothing of that kind right now.
and offers See everything CLEO noticed
.
The order is a reading order
Overdue first, then due today, then the rest — and the page says so in its own words: Overdue and due-today come first; the rest is in reading order, not in order of importance — what to do first is on Home, with the reasons.
Appointments sit at their own time, in your business's time zone.
What you can do from here
Most items give you one link — Open — to the record where the work actually happens. Two kinds of item do more:
- Quick answers. Four kinds carry their one-tap answers right here: an appointment whose time has passed with no outcome, an open request that hasn't become work, active work with no next step, and a website visitor who may be someone you know. Answering records the fact through the record itself, and the item clears on its own. For the website visitor, only Not them — keep separate works on this page today; merge from Home or from the visitor's record. Quick answers explains each.
- Record a decision. Two kinds — customers past their usual return interval, and open leads with no follow-up scheduled — let you write down what you've decided. Recording a decision covers what that does, and what it deliberately doesn't.
Every noticed item also shows the rule that put it there, and a line beginning CLEO suggests — a suggestion, not an instruction, and never something CLEO acts on by itself.
When CLEO has nothing to point out
Nothing to point out right now. Every piece of active work has a next step, no finished work has loose ends, every open request is attached to work, and no pattern stands out.
And then the sentence that explains the whole family: This fills itself in when that changes — there is nothing to tick off here.
Attention shows what CLEO noticed about individual records. It also keeps whole lists ready — Lists CLEO prepares.